ISU Soft phone system

Modified on Thu, 08 Feb 2024 at 09:37 AM

ISU is using a soft phone system based on Cisco WebEx provided by SFR Business

It allows your to call mobile and land line phone using an application on your computer and/or mobile device.

Please follow the instruction below the get all set:

1. Activate your account:

You should have receive an email from SFR Business titled: "Personnalisez votre mot de passe Espace Client Utilisateur"

Please click on the red button, it will redirect you to a webpage.

The link is only valid for 12 hours. If you missed this time window, please refer to: 3. Reset your password

Click on "Mettre à jour maintenant" or "Update now":

Enter your new password twice.

10 characters minimum

At least one number, one upper case character, one special character.

You should now be able to login to your user profile at:

You can manage some options here and get access to the address book.

2. Install Cisco WebEx:

Go to:

Click on the download link for your platform.

or example if you are using a ISU Windows laptop it will be:

"Windows 64bits" or in my case on MAC: macOS Intel chip.

If you do not know what platform to use please open a Ticket on support.isunet.edu

Once downloaded, proceed with installation.

Launch the program, it will ask you to get access to your microphone, camera, contact. Allow it.

Click on sign in:

The below screen should appear, if not please, apply the following procedure:
Remove a public webex account

Provide your ISU eMail address as the username.

The password is differrent from your ISU staff account and has been set in a prior step.

You can now enjoy your new Softphone system:

To learn how to use it please click on the Help button or go directly to this URL:

3. Reset your password:

Go to:

and click on "Mot de passe oublié" or "Lost Password":

Type in your ISU email address:

Ckeck your email you should have received an email with a code:

Type in or copy and paste the code.

You can now set your password.

Enter your new password twice. (different that your ISU password)

10 characters minimum

At least one number, one upper case character, one special character.

Hope this helps!

Enjoy IT

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